Recovery company

eCollect support team

The term recovery company stands for every registered and licensed debt collection agency, implementing professional debt recovery service packages. A great part of the collection process is carried out by such companies, as creditors usually prefer hiring a DCA (Debt Collection Agency) rather than involving their own organisation into the debt recovery procedure. The reason for such decisions is that the collection operation is very often a time-consuming and costly process. Instead of wasting time and effort, a creditor will typically choose to employ an experienced collection agency to take problematic payment matters in hand. A collection agency normally targets corporations with problematic payment methods, e.g. credit cards, cheques, bank transfers, etc. The recovery agency pursues unsecured bad debts, also known as defaults. A default is the meaning of failure to settle a loan/credit payment within the prior stated time frame. A collection agency also practices brand and name protection, which provides further security for the original creditor. Collecting defaults in the correct manner preserves the delicate relationship between the lender and the consumer (debtor) and affords an opportunity for future business relations.

Recovery company and charged-off accounts

A recovery company is interested mainly in and charge-off accounts and debts. These debts and profiles have been marked by the original creditor as “difficult to collect”, “unlikely to be collected” or even “uncollectible”. Such definition does not discharge the subject of debt from settling the amount due and it remains in debtor’s credit report from 5 to 10 years, depending on their country of residence. When a debt/account is being recorded as a charge-off, creditor’s system generates this amount as a loss. After a recovery company successfully collects the debt amount, it will be generated as an income or a positive cash flow in creditor’s company. Such charged-off accounts can derive from consumer debts (individuals) or from commercial ones (where the debtor is also a business organisation as the creditor).

After marking the accounts as charged-off, the original creditor can either hire a debt recovery agency to attempt to collect them or can sell these written-off debts to a debt buyer. A debt buyer can also refer to a recovery company, as they buys delinquent profiles and then continues with the collection process. A debt purchaser buys bad debts from creditors and pays them a fraction of the total amount. This option is also beneficial for a lender, as the debt selling process will generate monetary income as well.

Recovery company: important features and benefits

A recovery agency is always a good choice for debt collection when it comes to delinquent accounts and late payments. Using a debt collection agency for chasing bad debts has its advantages. On the first place, a recovery company has much higher probability percentage to successfully recover default amounts owed by debtors. Every recovery company utilises different debt collection techniques. DCAs generally use three types of collection methods: pre-legal, legal and court actions. They also offer to monitor, tracing and scoring systems to serve the creditor for a continual period of time- not only during the debt recovery process but also after its completion. Scoring and monitoring are vital for big corporations, which lend monetary amounts to business partners.

Almost every recovery debt company operates with bailiffs, enforcement agents and legal representatives (debt collection solicitors and lawyers). Such agents are involved in the debt recovery process, as sometimes pre-legal actions are not completely sufficient. They serve as legal regulators and if needed can forward the whole debt collection case to court, where court actions will take place.

A creditor can benefit from hiring a recovery company in a third aspect. As DCAs offer professional services, they usually complete the recovery process faster than creditor’s financial subdivisions which can also carry out the collection process. When a recovery company settles a debt faster and restores the amount due, it reduces lender’s DSO. A “DSO” stands for “days sales outstanding” and means the average period of time, which the debt collection process takes. If the DSO is higher, it signifies poor company’s accounts receivables management. This makes a recovery company so important for the debt collection process. Although the service is paid, it can turn out to be a more cost-effective option, than internal debt recovery within creditor’s departments.

Some recovery companies offer free of charge services for their clients (the original creditors). They compensate their expenses by charging the consumer (debtor) instead. Debt recovery services provided by a debt collection company can be either completely free or fractionally. Sometimes a recovery company will request payment from the creditor only after the successful collection of the debt amount.

Used literature & external links