How do I settle my claim with eCollect?

Nevena Stavreva
eCollect support team

You have forgotten to pay an invoice on time. eCollect has reminded you of the outstanding amount and you would like to settle it now. You can do this by making a bank transfer to our account.

What options are available for bank transfer?

eCollect has reminded you of a missed bill which you would now like to settle. For this purpose you must initiate the payment of the remaining amount at your bank or via online banking. In Switzerland and Austria, there is the alternative option of arranging a cash deposit at the post office.

Please note that we do not work with pre-filled transfer forms, payment slips and money orders in any cases. Therefore, you will not find any enclosed with our collection claim reminders.

You must provide any payment forms yourself with recipient data, payment amount and the purpose or reason for payment.

What do I have to take into account when making a payment?

eCollect does not currently offer other payment methods. In particular, direct debit and credit card debits are not available as payment options. Consequently, you cannot grant us direct debit authorisations and your account will not be debited by us. Other options such as PayPal or giropay payments are also not available.

The payment of the outstanding debt collection claim must be made exclusively at your instigation. We maintain separate bank accounts in Germany, Switzerland and Austria, whose connection data can be found quickly and easily in our reminders.

The assignment of our company is based on a power of attorney to collect and receive money, on the basis of which eCollect is the authorised payee. Please ensure that you state our reference number as the purpose of payment or reason for payment in your bank transfer. Here you will find information on the eCollect file number.

You can settle the outstanding amount at once or pay it off in instalments. Find out more about your options for payment in instalments.

Under certain circumstances we can also offer you deferment of payment. Here you can find out under which conditions.

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