Information duties according to Art. 14 GDPR

eCollect support team

eCollect as a legal service provider is entitled to process your personal data on the basis of legal authorisation standards for the purpose of contract implementation or legal prosecution as well as within the scope of our own claim management.

If personal data is not collected directly from you as a person concerned, we are obliged to inform you about the processing of your data by eCollect AG in accordance with the requirements of Art. 14 GDPR.

Information data according to Art. 14 GDPR

Dear Sir or Madam,

With our first contact, we are writing to inform you about the processing of your data by eCollect AG in accordance with Art. 14 GDPR in parallel by letter and e-mail.

Data processing by eCollect AG is carried out for the purpose of contract implementation or legal prosecution. A further purpose of data processing is the management of claims. The processing of your data is required in accordance with Art. 6 para. 1 letter b GDPR for the fulfilment of a contract with the holder of the claim (you can find the name of the creditor in our requests for payment), as this also includes the obligation to pay. In addition, data processing is required under Art. 6 para. 1 letter f GDPR to protect our legitimate interests or those of a third party. Our legitimate interests exist in connection with the claim asserted against you.

Data categories and data origin

We process the following categories of data: master data, communication data, contract data, claim data, payment information, if applicable. The data from the above-mentioned data categories was transmitted to us by the debtor.


As part of the collection procedure, we will transfer your data to our client and, if applicable, to the following categories of recipients, insofar as this is necessary to collect the claim: representatives of the person concerned, assignees, credit agencies, service providers, third-party debtors, residents’ registration offices, courts, bailiffs, lawyers, trustees, investigating authorities, tax authorities, social security institutions.

Duration of storage

After payment of the outstanding debt or termination of the collection procedure, after three years we will check whether we still need your data and whether deletion would be contrary to legal retention obligations.

Rights of the person concerned

If the legal requirements are met, you are entitled to the following rights in accordance with Art. 15 to 22 GDPR: right to information, correction, deletion, restriction of processing, data transferability. In addition, under Art. 14 para. 2 letter c in conjunction with Art. 21 GDPR, you have the right to object to data processing based on Art. 6 para. 1 letter f GDPR.

Right of appeal to the supervisory authority

According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.

Information pursuant to Art. 13 GDPR

The information provided above is provided to you in accordance with Art. 13 GDPR, insofar as eCollect AG collects personal data directly from you. The collection of this data is also carried out for the purpose of processing the contract or fulfilling the payment obligation received.

Identity of the persons responsible

eCollect AG, Neuhofstrasse 19A, 6340 Baar, ZG, Switzerland

Contact details of the contact person for data protection

You can reach the responsible contact person for data protection at, or the adress of eCollect AG given above.

Contact details of the EU representative

eSolutions EOOD G., S. Rakovski 108, 1000 Sofia, Bulgaria

Information regarding debt collection services pursuant to § 13a (1) No. 7 RDG:

If you have not provided your postal address to the creditor, it is possible that this has been determined otherwise. In the context of providing data information in accordance with GDPR, the data source can be given on our part.

Should you thereby believe that it is a case of mistaken identity or identity theft in your case, we ask you to inform us about this as soon as possible at

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