How can the eCollect chatbot help me?

eCollect support team

Our intelligent virtual assistant makes interacting with eCollect easy and convenient for you. It saves you valuable time and is available around the clock. With the eCollect-Chatbot you can choose the quickest way to submit your concern.

Where do I find my virtual assistant?

You can find your virtual assistant at To confirm your access authorisation, you are required to enter your eCollect file number and your e-mail address or telephone number (including country code). This is how you verify yourself as our customer and log on to our system. You can read more about the eCollect file number [here] ( If the claim is not addressed to you personally, you have no right of access under the applicable privacy policy.

What are the advantages of the eCollect Chatbot?

You no longer have to worry about contacting us during working hours. There is also no annoying waiting time on the phone. You can contact us via the chatbot at any time and communicate your questions or complaints directly. One simple click helps you find out how to settle an open claim or file your objection.

What options does the Chatbot offer?

The eCollect chatbot is your virtual contact for:

  • Instalment payment agreements
  • Deferred payments and deferrals
  • Initiation of audits
  • Opposition proceedings

Cookie Notice

We use cookies to give you the best online experience. By agreeing you accept the use of cookies in accordance with our cookie policy. You can manage your preferences by clicking the "Settings" button or the icon on the bottom left corner of the screen.

Privacy Settings saved!
Privacy Settings

Our website uses cookies to provide you a better experience. Some of these cookies are required for the normal operation of the website's functionality. We also use third-party cookies, used by our partners, that help us to better understand how you use our website and how we can improve it. You can turn on/off some of the cookies in the settings below.

These cookies are required for the normal website operations and cannot be turned off.

For some website functionalities, we use cookies.
  • wordpress_test_cookie
  • wordpress_logged_in_
  • wordpress_sec
  • wp_lang

Deny optional cookies
Accept all cookies