Our intelligent virtual assistant makes interacting with eCollect easy and convenient for you. It saves you valuable time and is available around the clock. With the eCollect-Chatbot you can choose the quickest way to submit your concern.

Where do I find my virtual assistant?

You can find your virtual assistant at https://ecollect.online. To confirm your access authorisation, you are required to enter your eCollect file number and your e-mail address or telephone number (including country code). This is how you verify yourself as our customer and log on to our system. You can read more about the eCollect file number [here] (https://ecollect.org/faq/file-id). If the claim is not addressed to you personally, you have no right of access under the applicable privacy policy.

What are the advantages of the eCollect Chatbot?

You no longer have to worry about contacting us during working hours. There is also no annoying waiting time on the phone. You can contact us via the chatbot at any time and communicate your questions or complaints directly. One simple click helps you find out how to settle an open claim or file your objection.

What options does the Chatbot offer?

The eCollect chatbot is your virtual contact for:

• Instalment payment agreements
• Deferred payments and deferrals
• Initiation of audits
• Opposition proceedings