How do I justify the objection for a collection claim from eCollect?

eCollect support team

You do not accept the eCollect claim and intend to file an objection. In doing so, we ask you to consider the following: Simply writing ‘I hereby object to the claim / I wish to file an objection’, is not sufficient, as each objection must be supported by one or more reasons.

What are legitimate reasons to object a claim?

Explain to us objectively and precisely why you object to the claim. We will only be able to initiate a proper examination of your request if we can fully understand why you do not agree with the claim.

The most common reasons for objection are:

  • Goods not received / service not rendered

  • Goods were returned

  • Invoice has already been settled

  • Contract revoked or terminated

  • Order or booking cancelled

In order for us to examine the situation please provide us with:

  • information concerning facts we are not presently aware of as well as

  • appropriate documents such as bank statements, return receipts, correspondence already sent to creditors etc.

In your letter, please limit yourself to comprehensible data and information only. If your objection is not based on facts, but merely on empty insubstantial statements such as accusations or your own expression of opinion, your objections to the collection claim procedure will not be considered and your objection will be rejected as unjustified.

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