How do I object to a collection request from eCollect?

You have received a dunning letter from eCollect by post or electronically. If you wish to object to this claim, we will of course give you the opportunity to submit a statement on the collection case subject to certain conditions.

What information must be included in an objection to a collection claim of eCollect AG?

You can send us your objection to an eCollect claim by e-mail or via our chatbot in your customer portal. Please send your objection to:
contact@ecollect.online

You can submit your objection to us within 10 days of receipt of the first dunning letter. In order to be able to process your request, your objection must contain the following information:

• Your correct first and last name
• Your current valid address and e-mail address
• Our file number
• Reasons on which your opposition is based or a description of the facts
• Significant evidence – if, for example, you have already paid the open invoice, we ask you to send us proof of payment (bank statement, receipt voucher, etc.); in the case of returns, you must present us with the return receipt or provide us with the consignment number; the cancellation of a contract (subscription, membership) must be proven by means of a confirmation of cancellation.

** Please submit your objection in German or English. The documents you send us digitally by e-mail or via the chatbot must be PDF files or image files (.JPG or .PNG). All other file formats are not supported by our system and can therefore not be taken into account when processing your case.**

As soon as we receive a formally correct and justified objection in accordance with the requirements stated above, we will pause the current collection procedure and examine your request. The processing of the request usually takes between one and ten working days. The processing period may be exceeded under certain circumstances if a separate statement from a creditor is required. Once the case has been processed, eCollect AG will contact you by e-mail, you do not need to contact us.

** If all requirements regarding form and content are not met, the matter will not be examined, and your objection will be rejected.**