Have you received a dunning letter from eCollect by post, e-mail or SMS and would like to be informed about the collection process? The eCollect customer portal gives you quick and easy access to the debt collection information you are interested in. Via the eCollect customer portal you can directly view any claims addressed to you. It provides you with information about all data related to claims without being restricted by working hours or waiting times on the phone.
Where can I find my customer portal?
You can find your customer portal at https://ecollect.online. To confirm your access authorisation, you will need to enter your eCollect reference and your e-mail address or telephone number (with country code). In this way, you validate yourself as our customer and we will grant you access to the claim data.
Where can I find the eCollect file ID number?
The eCollect file number is a 12-digit number and letter sequence that is used to assign all case-related information, documents and payments made. The entire correspondence of a collection procedure is also kept under this file number.
What is the eCollect file number for?
Each letter from eCollect AG is marked with the file number of the respective claim. In the case of e-mails the reference number is given in the subject line. This identification number is used to quickly assign a case in our system. We therefore ask you to always quote the file number you know when you contact us – regardless of whether you send us an e-mail or a letter or whether you speak to us by telephone. It is also necessary to indicate the file number when making payments. This is the only way we can ensure that we act efficiently.
What information can I access?
With our claim check you have quick access to the following information:
- the current status of the collection process (ongoing, pending, completed)
- the current claim list (e.g. principal and, if applicable, ancillary claims, collection costs, interest on arrears)
- all payments made by you
- the amount outstanding after deduction of payments already made
- the date on which the claim arose (e.g. the date on which the contract was concluded)
- the reason for the request (e.g. delivery of goods, subscription, registration of a domain)
- due date of the main claim
What do I have to consider?
The information on the status of claims or incoming payments shown in the customer portal may differ from the current status. It is possible that a payment you have already made is not yet visible on your customer portal. Payments are usually recorded in our system on the second banking day after the transfer. Respectively, the current status will usually be displayed in the Customer Portal the following day.
Indeed, the processing of incoming correspondence can sometimes take several days. Therefore, it cannot be guaranteed that the status of the claim will be displayed ‘pending’ on the day of inspection, but is still ‘ongoing’, although you have duly filed your objection. You can find out how to file an objection here.
If you wish to contact eCollect directly and quickly, the eCollect chatbot will be happy to assist you. [Get to know our intelligent virtual assistant] (https://ecollect.org/faq/ecollect-virtual-assistent/).
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